Oak Creek Printworks will process your order within 24 to 48 hours of receipt. Orders are processed and shipped during regular business hours (Monday through Friday 9:00 AM - 5:00 PM PST, excluding holidays). If any problems arise while processing or shipping your order you will be contacted within two business days.
Our shipping charges are based on standard UPS mail rates, which are based on package weight, size and distance shipped. Oak Creek Printworks offers UPS ground, 3 day select, 2nd day air and next day shipping.
You may cancel an order at any time prior to processing by calling 1-805-522-5475. Unfortunately, orders cannot be canceled once they have been shipped. Please refer to our return policy if your order has already left our facilities.
Any refund or credit for exchange will be based on the value of the merchandise at the time of the purchase. Shipping fees are not subject to refund unless the merchandise is defective or the order was fulfilled incorrectly.
Any non-defective merchandise that is returned to us not beccuse of our error is subject to a 15% re-stocking fee.
All claims for credit, shortages and/or damages must be placed within 10 days of receipt of merchandise. All returned merchandise must be received by Oak Creek Printworks in sellable condition unless the merchandise is found to be defective. Any form of reimbursement is consistent with the original method of payment.
If your products do not fit into a priority flat rate package there may be additional shipping charges, in which case we will notify you for approval before shipping.
USPS Express Mail® - Must place your order by 9AM PST for overnight service.
UPS Next Day Air Early AM - Overnight by 10AM on next business day, guaranteed. Must place your order by 8AM PST for overnight service.
Next Day Air - Overnight by mid-day, guaranteed. Must place your order by 9AM PST for overnight service.
Next Day Air Saver - Overnight by end of next business day, guaranteed. Must place your order by 9AM PST for overnight service.
2nd Day Air - 2nd business day, guaranteed. Must place your order by 10AM PST.